We want you to love your Starlite Diamonds piece. If something isn’t right, you can return eligible items within 30 days of delivery.
Eligibility
- Items must be returned within 30 days of the delivery date.
- Items must be unworn, unaltered, and in their original condition, with all original packaging, tags, certificates, and documentation.
- Proof of purchase (your order number) is required.
Final sale items
The following items cannot be returned or exchanged unless they arrive damaged or defective:
- Custom-designed pieces created through our custom quote process
- Engraved or personalized items
- Items that have been resized or altered at the customer’s request
How to start a return
- Contact us through our Contact page with your order number and the item(s) you’d like to return.
- We’ll reply with return instructions and a return authorization. Please don’t send items back without one.
- Pack the item securely in its original packaging. We recommend an insured, trackable shipping method, since we can’t be responsible for items lost in transit.
Refunds
Once your return arrives, we’ll inspect it and email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable, and return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect.
Exchanges
Need a different size or style? Start a return for the original item and place a new order, or contact us and we’ll help you with the exchange.
Damaged or incorrect items
If your order arrives damaged, defective, or isn’t what you ordered, contact us within 7 days of delivery with photos, and we’ll make it right at no cost to you.